In Telesens we are committed to protect and respect your privacy in compliance with European General Data Protection Regulation (GDPR) 2016/679, dated April 27th 2016. This privacy statement explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure. This Privacy Statement applies to the use of our products and to our sales, marketing and contract fulfilment activities. It also applies to individuals seeking a job in Telesens.
When do we collect personal data about you?
– When you are using our products.
– When you interact with us in person, through correspondence, by phone, by social media, or through our websites
– When we collect personal information from other legitimate sources, such as Telesens marketing partners, public sources or social networks. We only use this data if you have given your consent to them to share your personal data with others.
We may collect personal data if it is considered to be of legitimate interest, and if this interest is not overridden by your privacy interests. Before data is collected we make sure an assessment is made, ensuring that there is an established mutual interest between you and Telesens.
Why do we collect and use personal data?
We collect and use personal data mainly to perform direct sales, direct marketing and customer service. We also collect data about suppliers, partners and persons seeking a job or working in our company.
We may use your information for the following purposes:
– send you marketing communications which you have requested. These may include information about our products and services, events, activities, and promotions of our associated partners’ products and services. This communication is subscription based and requires your consent.
– send you information about the products and services that you have purchased from us.
– perform direct sales activities in cases where legitimate and mutual interest is established.
– reply to a ‘Free quote’ or other web forms you have completed on one of our Telesens websites (e.g. to download a whitepaper).
– follow up on incoming requests (customer support, emails, chats, or phone calls).
– perform contractual obligations such as order confirmation, invoice, reminders, and similar. The contract may be with Telesens directly or with a Telesens partner.
– notify you about any disruptions to our services).
– contact you to conduct surveys about your opinion on our products and services.
Our legal basis for collecting personal data
1) Collecting personal data based on consents
The collection of personal data based on consent from the data subject will be done by using “Consent to personal data processing Form” that will store information related to the consent given by the individual. Individual consents will always be stored and documented in our systems.
2) Collecting personal data based on contracts
We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.
3) Collecting personal data based on legitimate interest
We may use personal data if it is considered to be of legitimate interest, and if the privacy interests of the data subjects do not override this interest. Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest between Telesens and the individual person has been identified. This legal basis is primarily related to our sales and marketing purposes. We will always inform individuals about their privacy rights and the purpose for collecting personal data.
What type of personal data is collected?
We collect name, phone number, title and email address, in addition to your company’s name and contact information. We may also collect feedback, comments and questions received from you in service-related communication and activities, such as meetings, phone calls, documents, and emails. From our websites we may collect IP-address and actions taken on the site.
If you apply for a job at Telesens, we collect the data you provide during the application process.
How long do we keep your personal data?
We store personal data for as long as we find it necessary to fulfill the purpose for which the personal data was collected, while also considering our need to answer your queries or resolve possible problems, to comply with legal requirements under applicable laws, to attend to any legal claims/complaints, and for safeguarding purposes.
This means that we may retain your personal data for a reasonable period of time after your last interaction with us. When the personal data that we have collected is no longer required, we will delete it in a secure manner.
Your rights to your personal data
You have the following rights with respect to your personal data:
– the right to request a copy of your personal data that Telesens holds about you.
– the right to request that Telesens corrects your personal data if inaccurate or out of date.
– the right to request that your personal data is deleted when it is no longer necessary for Telesens to retain such data.
– the right to withdraw any consent to personal data processing at any time.
– the right to request that Telesens provides you with your personal data and, if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract.
– the right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data.
– the right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.
This information is used to make websites work more efficiently, as well as to provide business and marketing information to the owners of the site, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs, as well as to detect and prevent security threats and abuse. If used alone, cookies and web beacons do not personally identify you.
Do we share your data with anyone?
We do not share, sell, rent, or trade your information with any third parties without your consent.
We will disclose your personal information if required by law or if we, as a company, reasonably believe that disclosure is necessary to protect our company’s rights and/or to comply with a judicial proceeding, court order or legal process. However, we will do what we can to ensure that your privacy rights continue to be protected.
Changes to this Privacy Statement
Telesens reserves the right to amend this Privacy Statement at any time. The applicable version will always be found on our websites. We encourage you to check this Privacy Statement occasionally to ensure that you are happy with any changes.
If we make changes that significantly alter our privacy practices, we will notify you by email or post a notice on our websites prior to the change taking effect.
If you are unhappy with the way in which your personal data has been processed, you may, in the first instance, contact [email protected].